Welcome to Sterling Global Call Center, Inc.

We deliver world class solutions to clients

in Customer Care, Sales and Marketing, Appointment Setting, Sales Lead Generation and Market Research

 

Certifications and Membership:

 

 

ABOUT US

Sterling Global is an International and Local Telemarketing, Market Research and Customer Service Organization, recognized for its dedication for customer service and client satisfaction, while offering a full range of INBOUND, OUTBOUND, and BLENDED CONTACT SERVICES AND SOLUTIONS. Sterling Global offers state of the art systems including predictive dialers, custom software, quality assurance monitoring and immersive training platforms. At Sterling, we focus on our core business values. Our success is built on our highly motivated, professionally trained customer centric workforce. At this time, we are 1,300 employees strong with the capacity to grow to meet our client’s needs, offering 24/7/365.

Sterling Global provides its teams with the appropriate tools to optimize their performance and service levels.  Our  focus  is  to  provide  our  workforce  with  the  appropriate  technology; supported by training, monitoring, review and renewal of success building processes and procedures. This commitment of support includes our telephony networks comprised of local leased lines, international connection broadband, predictive dialers and customer management software that can be adapted to meet the strict demands of our clients and their customers.

Sterling Paper Group of Companies has a 60 year track record of success, starting as a maker of photo albums and stationeries to emerge as a conglomerate of successful businesses ranging from retail, import, export, school and office supplies, toys, real estate and agricultural research and development. Sterling Products services markets in Hong Kong, Malaysia, Singapore, India, Egypt, Latin America, South America and the United States.

Sterling’s commitment of being a market leader in the categories it enters is shared by Sterling Global.
 

OUR MISSION. OUR VISION. OUR VALUES

OUR MISSION 

We are a Filipino-Owned Solution provider committed toward 

cost efficient services through our Family oriented values of passion, loyalty and equality.

 

OUR VISION 

To stand out in the locally owned BPO Industry:  

To have 3,500 seats of the best people and work with the most Internationally admired companies.

 

OUR VALUES 

Unparalleled Customers and Clients satisfaction. Attitude towards work. Respect for Individuals

 
MICHELLE LOPEZ, EA Purchasing and Admin Manager
DIEGO CACHERO
Operations Manager
International / Outbound Accounts
AVA ASERON
Quality Assurance
and Training Manager
JOEL BRAVO
Operations Manager
International UK Accounts
GERALD LABRADOR
Human Resource Manager
JERELYN GUEVARA
Business Operations Manager
TELCO Accounts
SHERILYN ANICETO
Operations Manager
Local Food Service Delivery Accounts
JONALY DULCE
Finance Manager
JOHN FRANCISCO
IT Manager

US OFFICER

WINSTON GAW
Country Marketing Director
gaw.winston@sterlingglobal.com
CLAIRE GAW
Country Marketing Director
gaw.claire@sterlingglobal.com

OUR MANAGEMENT TEAM

Our Sterling Global Management Team is made up of industry-leading figures from a diverse variety of professional backgrounds, with the expertise and leadership qualities to drive sustainable growth of the business.

SERVICES

 
APPOINTMENT SETTING

No matter what business you are in, our Appointment setting service can facilitate to grow your company through increased profitable sales. There is no need to worry about getting pass to gate keepers or talking to right decision makers, all you have to do is make sales. You are guaranteed to receive timely appointments for your staff to close.


In the business world, the most frustrating part is not talking to the right prospect as we are having a hard time to reach them. Our highly experienced appointment setters will do the job of getting the right prospect, asking qualifying questions and booking solid appointments.

 

Qualifying well will mean you only meet with potential buyers, not time wasters or people that do not have a need for your products or services.

Every single lead we convey has agreed to some form of appointment with you or your sales representatives.

SALES LEAD GENERATION

Sales lead generation is the process of creating sales leads which might convert into sale for your company. It is very important to understand the fundamentals of the entire process of sales lead generation when it comes to generating sales for your business. It is hard for established types of business to simply start off with something and then learn how it works later on. You need to develop a clear understanding on the basic strategy used in generating quality sales leads to help jump start your business.

In order to develop good sales leads for your business, you must have a good strategy that can really entice clients to consider the products or services you are offering to them. So, outsourcing your leads to us prove to be significantly helpful for your business as we offer the right set of resources for effective lead generation appropriate to the type of business you have. We develop a good marketing approach and do this based on the business objectives of your own company. This way, you are guaranteed to attract prospective clients that you can convert into sales.


Remember that we will provide you qualified leads in your database and this will serve as the lifeline of your business during lean times. If your business is good enough to serve the needs of your clients, there is no reason why you cannot generate profitable sales leads for your company.

DATA CLEANSING

Data cleansing, data cleaning or data scrubbing is the process of detecting and correcting (or removing) corrupt or inaccurate records from a record set, table, or database. We classify data quality problems that are addressed by data cleaning and provide an overview of the main solution approaches. When multiple data sources need to be integrated, e.g., in data warehouses, federated database systems or global web-based information systems, the need for data cleaning increases significantly. This is because the sources often contain redundant data in different representations. In order to provide access to accurate and consistent data, consolidation of different data representations and elimination of duplicate information become necessary.


High-quality data needs to pass a set of quality criteria. Those include:

  • Decleansing   

  • Accuracy

  • Completeness

  • Consistency

  • Uniformity

No hassles for you to cleanse your data as our experienced telemarketers will ensure to correct the value to remove duplicates and invalid entries. The deletion of data, though, leads to loss of information; this loss can be particularly costly if there is a large amount of deleted data. Data cleansing is a time consuming process but outsourcing this service to us will help you maximize your time and increase your ROI. 

MARKET RESEARCH

Market surveys are an important part of market research that measure the feelings and preferences of customers in a given market. Varying greatly in size, demographics, design, and purpose, market surveys are one of the main pieces of data that companies and organizations use in determining what products and services to offer and how to market them. Surveys can be an invaluable tool to continuously capture your target customer.


Our team of highly caliber telemarketers will create surveys that are logically dynamic - not only responding to answers, but also modifying subsequent questions, in response to each answer, to produce more engaging questions throughout the survey. We can customize a CRM for your specific needs and can even check the validity of data given and incorporate your demographic or customer behavior patterns into each individual questionnaire.

 

It is very vital that you establish your goals, deciding what you hope to achieve from it. This will give scale and scope to it, determining who you survey and what you'll ask of them. We will help you make your goals clearer and insights more relevant in designing a survey. In the case of conducting a survey, it's a case of getting it right the first time. Possible learning for your survey might include:

   

The potential market for a new product or service 

  •     Ratings of current products or services

  •     Employee attitudes

  •     Customer/patient satisfaction levels

  •     Reader/viewer/listener opinions

  •     Consumer opinions

  •     Others

There are two ways to do this: primary and secondary research. Each has its strengths and weaknesses, but combined they make for a highly viable pool of data. Primary research looks at qualitative and quantitative data; the former looks at your potential customer on a small scale through individual consumer interviews or focus groups, the latter studies larger groups required for broad statistical analysis and predictions. Through secondary data you'll be able to see who makes up your target market, their needs, and the size of your potential market.
 

To start, keep the questions simple, but be very specific. Use a medium that fits that survey questions in nature and aesthetically. Incentive-based surveys encourage larger response rates, so consider attaching a contest, product sample, or some other incentive for completing them. Surveys can be conducted several ways, by phone, email, mail, individually, or through a focus group. For best results, outsource your actual brunt of the survey to us as we specialize in this service. 

 

EVENTS:

Work Life Balance..

Sterling Global Christmas Party 2017

 

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CONTACT US
    Explore the opportunities with us

 

CORPORATE HEADQUARTERS

15th Floor Raffles Corporate Center Emerald Avenue, Ortigas Center, Pasig City, Philippines 1600

Email: info@sterlingglobal.com
Tel:  +63 (2) 7916-8888

Fax: +63 (2) 916-1085

BULACAN OFFICE

#2 Sterling Business Park, Brgy. Patubig Marilao, Bulacan, Philippines

 

USA OFFICE

1040 Hamilton Road, Unit C Duarte, Los Angeles California 91010

Tel:  (626) 3338596

Fax: (626) 3336096

Email Address: info@sterlingglobal.com

 

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